Frequently Asked Questions

What happens at my first appointment?

What are the Fees?

At your first appointment the psychologist will ask you some questions to gain a better understanding of your presenting difficulties and primary concerns.

You will also work together to identify any goals/concerns you wish to achieve and/or target. At the first appointment you will get to know your psychologist and begin building a therapeutic relationship together. You are welcome to ask questions during this appointment and throughout the therapeutic sessions.

During this time, your psychologist will also assess whether they have suitable expertise to support you in your concerns.

Remedy Psychology does not bulk bill. Standard fees are:

– $230 for a Clinical Psychologist (Medicare rebate of $136.35 – out of pocket fee of $83.65.).

– $214 for NDIS clients (self-managed)

These fees are significantly lower than the fee recommended by our professional body, the Australian Psychological Society (APS), which is currently at $300 per session.

See below FAQs for a greater understanding on how to receive a Medicare rebate on your session to reduce the overall fee.

How do I get the Medicare rebate?

What if I have to cancel an appointment?

It is clinic policy that a minimum of 24 hours notice (business hours) is provided when cancelling or rescheduling an appointment. This policy is strictly in place due to the extensive wait list of individuals seeking psychological support. Unfortunately, without adequate notice it is very difficult to successfully contact people to offer your appointment time.

Failure to provide a minimum of 24 hours notice (business hours) or non-attendance will incur a fee, that can amount to the full session fee, depending on the circumstances and amount of notice given. Cancellation or non-attendance fees are not eligible for a Medicare rebate.

You may be eligible for a Medicare Rebate for sessions if your GP has referred you on a Mental Health Care Plan. You will need to consult your GP who will prepare the Mental Health Care Plan prior to the appointment. If you are eligible for a Mental Health Plan, you are able to receive a Medicare Rebate for up 20 psychology sessions per calendar year.

If you are referred by a Psychiatrist or Paediatrician you will also receive a Medicare Rebate.

The Medicare rebate for a session with a clinical psychologist is $136.35 which means the out-of-pocket expense for a session is $93.65.

If you have Private Health Cover, you may be eligible for an additional rebate under Private Health Insurance (not to be used in addition to Medicare). This rebate may vary depending on your particular fund. You can pay the full fee privately without any Medicare Rebate if you wish.

Do you see clients with an NDIS plan?

How often do I come?

Yes we do. However we only see clients who are self-managed. These fees are $214.00

The number of sessions and the frequency varies depending on each individual’s needs. Your psychologist will discuss this in the first session with you.

Where are you located?

We are located inside Yarra Trail Medical at 113 Mountain View Road Briar Hill Vic 3088. We are next to the Briar Hill shops and just opposite Godfathers Restaurant. We have a carpark available for clients.

513 bus stop is directly out the front of our building

517 and 518 bus stop is 900m (12 minute walk) from the clinic

902 bus stop is 800m (8 minute walk) from the clinic

Montmorency Station is 1km (15 minute walk) from the clinic

Click HERE to see a map and visual of the building.

What do I do if I have an emergency and need to contact my psychologist after hours?

As a psychology clinic we are not a crisis service and are unable to provide care around the clock. You are able to contact the clinic if you are in need of an appointment during working hours, however if you are in a crisis situation we recommend contacting the following contacts (depending on your emergency):

Psychiatric Triage Service – 1300 369 012
Lifeline (Crisis support. Suicide Prevention) – 13 11 14 or www.lifeline.org.au (webchat during 7pm–4am)
Kids Helpline – 1800 551 800
Beyond Blue (aged 12+) – 1300 22 4636
The Triple Zero (000) - to contact Police, Fire or Ambulance services in life threatening or emergency situations
Suicide Call Back Services (1300 659 467) - Get immediate help
Victims of crime (1800 819 817) - If you have been victim of a crime and need help
Mensline (1300 789 978) - for men looking for immediate support
Family drug help (1300 660 068) - when someone in your family has drug abuse problems.